How do I get it off my computer?
Once you have a virus on your computer, it may attack Norton and prevent it from working properly; in these cases, the virus must be removed manually. Norton offers free, do-it-yourself support options as well as a paid service where we take care of removing threats for you.
If you feel comfortable troubleshooting complex PC issues, you may be able to remove threats yourself by following the instructions here.
If you'd rather let one of our expert technicians do all the work for you try our Spyware & Virus Removal Service